Remote Support for computer or mobile device is only an email or phone call away. We can troubleshoot your issue via a secure screen sharing session or over the phone.
- Fast Support
- Two-Way Screen Sharing
- Remote Diagnostics
- Mobile Device Support
In addition to troubleshooting a client’s device directly when an issue arises, Remote Support is critical in performing maintenance and updates to client systems that can not otherwise be done during business hours.
LabTech is a support and monitoring tool that, when installed on a client’s device, allows the SME Tech immediate access to time-saving remote support functions. With LabTech, SME can receive real-time diagnostic information from any device on a client’s network, as well as, screen-connect to these devices to provide prompt and accurate support.